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FAQ'S

FAQ'S

DO I NEED TO HAVE AN ACCOUNT ON YOUR WEBSITE TO SHOP WITH YOU?
No, you don’t need an account to shop with us but setting up an account will allow you to order without having to enter your details every time you shop with us. 
 
HOW DO I CREATE AN ACCOUNT AT MARYAM’S?
Please click on ‘Sign in’ followed by ‘Create an account’ and fill in your personal information. If you experience any difficulty, kindly call our customer service representative and we will assist you.
 
 
I FORGOT MY PASSWORD, HOW CAN I RETRIEVE IT?
Please click on ‘Forget password’ on the ‘Sign In’ page. Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your email. After your credentials have been verified, you will be able to create a new password.

HOW CAN I EDIT/UPDATE MY ACCOUNT DETAILS?
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.
 
 
HOW CAN I EDIT/UPDATE MY SHIPPING AND BILLING ADDRESS DETAILS?
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed.

WHAT ARE THE BENEFITS OF SIGNING UP AN ACCOUNT WITH YOU?
By signing up an account at Maryam’s, you will be able to access and manage your account information easily. This includes:
o    Changing your password
o    Updating your billing or shipping address
o    Checking your order status
o    Viewing your complete order history
o    Update Address book

HOW CAN I PLACE AN ORDER?
In order to place an order with MARYAM’S, you will be required to:
o    Sign in to your online account
o    Shop for the items you want
o    Add the items to your Shopping Bag
o    Proceed to checkout
o    Enter billing and shipping information
o    Provide payment information
o    Review and submit your order
o    Check your order status
 
HOW WILL I KNOW IF MARYAM’S HAS RECEIVED MY ORDER?
After you place your order, you will receive an acknowledgement e-mail from MARYAM’S to confirm that your orders have been well-received. Next working day local customers (within Pakistan) will receive a phone call from our department to confirm your order. In case we have not heard back from you within 3-4 days of your order we will cancel the order and refund the amount where applicable. However, do note that orders will only be shipped when your credit card payment has been approved, and in case of COD orders, your billing and delivery address verified. Alternatively, you may check the status of your order through “My Account”.
 I DID NOT RECEIVE ANY SALES ORDER SUMMARY, WHAT DOES THAT MEAN?
A sales order summary is an auto-generated e-mail, MARYAM’S acknowledges the order you placed. You should receive this order summary within 15 minutes upon placing your order (please make sure that the e-mail is not sent to your junk folder). If you did not receive an order summary within 15 minutes after placing your order, this means that we have not received your order and no payment has been received by MARYAM’S. You are then required to make a new order. Alternatively, you may sign in to your account to access My Orders page to view whether your order is received by us.
 
 
THERE’S A MISSING ITEM IN MY ORDER, WHAT SHOULD I DO?
If there is any missing item(s), please contact at the number given in “CONTACT US”
 
 
HOW WILL I VIEW MY ORDER DETAILS AND HISTORY?
Please sign in to “My Account’ to view your order history. Click on the order you wish to view to see the details.

HOW DO I TRACK MY ORDER STATUS?
The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.
 
 
AM I ABLE TO TRACK MY ORDER?
Yes, when we dispatch your order for delivery you will receive a tracking link via email. Once you receive this tracking link, you can check the delivery status of your shipment.
 
 
CAN I CANCEL MY ORDER?
Unfortunately, we are unable to cancel an order once it has been processed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.

CAN I AMEND MY ORDER?
Unfortunately, we are unable to amend an order once it has been processed. This includes changing the size/color of an item, removing an item, changing the payment methods or delivery mode.
 
 
CAN I ADD ITEMS TO AN EXISTING ORDER?
Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been processed.
 

I TRIED TO CHECK OUT AND THE ITEM IN MY SHOPPING BAG DISAPPEARED?
Placing an item in your shopping cart does not guarantee your purchase of the item. Until you have completed the checkout process, another customer may have purchased the item. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

CAN I AMEND MY ORDER?
Unfortunately, we are unable to amend an order once it has been processed. This includes changing the size/color of an item, removing an item, changing the payment methods or delivery mode.
 
 
CAN I ADD ITEMS TO AN EXISTING ORDER?
Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been processed.
 

I TRIED TO CHECK OUT AND THE ITEM IN MY SHOPPING BAG DISAPPEARED?
Placing an item in your shopping cart does not guarantee your purchase of the item. Until you have completed the checkout process, another customer may have purchased the item. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

WHAT HAPPENS IF AN INCORRECT ADDRESS IS PROVIDED FOR THE DELIVERY?
If the address is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. 
 
HOW IS THE DELIVERY PROCESSED?
Most of our delivery agents make two attempts to deliver a parcel and they might require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. However, this may be unsuccessful if the contact number is unreachable. Please indicate country code and area code clearly when placing an order. If the recipient failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us.

IS THERE A GUARANTEED DATE WHICH I CAN RECEIVE MY ORDER ON TIME?
Currently, we are unable to guarantee a delivery date. The delivery period is subjected to payment authorization, fraud screening and availability of stocks

RETURNS AND EXCHANGE
 
I RECEIVED A DEFECTIVE ITEM, WHAT SHOULD I DO?
Defective items can be returned to MARYAM’SOffice or Online, subject to item being returned must be in its original condition with the original tags and tickets within 7 days of delivery. It is important that customers check their outfits upon delivery to avoid any damage.
There are strictly no refunds via cash/credit card, discount code will be offered instead. Sale items cannot be exchanged in retail stores or via online.

I RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?
Incorrect item received can be returned to  MARYAM’SOffice or Online, subjected to item being returned in its original condition.
International orders cannot be returned or exchanged.

ONLINE SAFETY AND SECURITY TIPS
WHAT SHOULD I TAKE NOTE AS AN INTERNET USER AND ONLINE SHOPPER?
Here at MARYAM’Swe concerned about the safety and security of our customers. We have placed a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers information is secure. Additionally, we take a number of steps to help ensure that our third-party seller platforms are safe and that our sellers are of the highest quality.
MARYAM’Shas developed the following guidelines to help ensure that your online shopping experience is safe and secure.

PROTECT YOUR PASSWORDS
o    If using a public computer or terminal, always log out when you complete an online session.
o    Keep your passwords private. Remember, anybody who knows your password may access your account.
o    When creating a password, use at least 6 characters, preferably alphanumerical. If possible, please include characters of both upper and lower case.
o    Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password.
o    Avoid using the same password for multiple online accounts.

LIABILITY FOR VERIFICATION, IDENTITY
MARYAM’Sshall not be responsible for investigating, identifying, screening, verifying the credentials and/or the identity of, or any information whatsoever provided by, a person purchasing any product(s) or making payment(s).
 
 
LIMITATION OF LIABILITY
o    You agree and acknowledge that MARYAM’Sshall not be liable and shall in no way be held responsible for any loss or damage due to negligence, willful misconduct, act or omission that may arise / carried out.
o    Under no circumstances shall MARYAM’Sbe liable to the user or any third part for indirect, incidental, consequential, special or exemplary damaged, arising from the products or any other provision of this terms and conditions, such as, but not limited to, loss of revenue or anticipated profits or lost business, costs of delay, services delay or liabilities to third parties arising from any source.
o    MARYAM’Shas no obligation to attempt to monitor or regulate the quality, suitability or content of the products and you agree to hold MARYAM’S harmless in the event of any claims with respect to problems with the Products.

INDEMNITY
The user agrees, at his/her own expense, to indemnify, defend and hold harmless MARYAM’S, its subsidiaries and affiliates, and any of their directors and employees, representatives and / or agents against any claim, suit, action or other proceeding brought against them by you or a third party, to the extent that such claim, suit, action or other proceeding brought against such person is based on or arises in connection with any action of MARYAM’Sincluding but not limited to:
o    A violation of the terms and conditions hereof by MARYAM’S
o    Any use of the services provided by MARYAM’S
o    Any misrepresentation or breach of representation or warranty made by MARYAM’S.