Delivery Policy
PAKISTAN DELIVERY
Trax courier delivery is available for the Pakistan and takes 1-3 working days.
Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched from our warehouse on Saturday or Sunday.
INTERNATIONAL DELIVERY
We currently deliver to over 40 Worldwide destinations.
A standard delivery service is available for International Orders and we aim to deliver your order within 7-10 working days.
Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched from our warehouse on Saturday or Sunday.
However, if for any reason your parcel does not reach you in the stated time, please allow up to 15 working days from the date you have received your dispatch email to contact our Customer Service Dept.
If you are unsure about whether the charges may apply to your order it is your responsibility to contact your local customs authority regarding these matters prior to placing your order.
TRACKING YOUR DELIVERY
You can track your order at any time by clicking the tracking number in the dispatch e-mail which is sent to you.
Please click on the tracking link which will take you to our courier's website where you can find out the status of your order.
PROBLEMS WITH DELIVERY
If you are not in when our courier tries to deliver and they cannot find a safe location to leave the package, they will leave a card and then attempt to deliver 2 more times, usually on the following working days.
To arrange a more convenient redelivery day, please follow the instructions on the card left by the courier.
USING AN ALTERNATIVE DELIVERY ADDRESS TO THE BILLING ADDRESS OF YOUR DEBIT/CREDIT CARD
You can have your order delivered to a different address to the billing address of your debit/credit card. You can enter the delivery address at checkout.
Please ensure that all details are correct before you checkout as amendments to your delivery details cannot be made once your order has been placed.
LOST/DAMAGED PARCELS
In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs. Please note, a claim with our delivery partners can take up to 28 days, an immediate refund will not be issued. Our parcels are insured by our delivery partners but Janan Online Ltd cannot be held responsible for parcels that have been lost/damaged in transit.
ORDERS REQUESTED TO BE LEFT IN A SAFE LOCATION
If you wish to have an order left in a secure, safe location you should contact us as soon as you have placed your order with your request.
Sometimes this may not be possible, but please note that ANY ORDERS LEFT AS REQUESTED BY YOURSELF IN A SAFE LOCATION IS AT YOUR OWN RISK and Maryam’s will not be liable to compensate orders that are damaged or lost.
WORKING DAYS
A working day is referred as Monday to Friday. Saturday, Sunday and Bank Holidays are not classed as working days.
Next day delivery orders placed on Saturday, Sunday and Bank Holidays will be dispatched within the next 1-2 working days accordingly.Next day delivery orders placed on Saturday, Sunday and Bank Holidays will be dispatched within the next 1-2 working days accordingly.
Trax courier delivery is available for the Pakistan and takes 1-3 working days.
Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched from our warehouse on Saturday or Sunday.
INTERNATIONAL DELIVERY
We currently deliver to over 40 Worldwide destinations.
A standard delivery service is available for International Orders and we aim to deliver your order within 7-10 working days.
Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched from our warehouse on Saturday or Sunday.
However, if for any reason your parcel does not reach you in the stated time, please allow up to 15 working days from the date you have received your dispatch email to contact our Customer Service Dept.
If you are unsure about whether the charges may apply to your order it is your responsibility to contact your local customs authority regarding these matters prior to placing your order.
TRACKING YOUR DELIVERY
You can track your order at any time by clicking the tracking number in the dispatch e-mail which is sent to you.
Please click on the tracking link which will take you to our courier's website where you can find out the status of your order.
PROBLEMS WITH DELIVERY
If you are not in when our courier tries to deliver and they cannot find a safe location to leave the package, they will leave a card and then attempt to deliver 2 more times, usually on the following working days.
To arrange a more convenient redelivery day, please follow the instructions on the card left by the courier.
USING AN ALTERNATIVE DELIVERY ADDRESS TO THE BILLING ADDRESS OF YOUR DEBIT/CREDIT CARD
You can have your order delivered to a different address to the billing address of your debit/credit card. You can enter the delivery address at checkout.
Please ensure that all details are correct before you checkout as amendments to your delivery details cannot be made once your order has been placed.
LOST/DAMAGED PARCELS
In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs. Please note, a claim with our delivery partners can take up to 28 days, an immediate refund will not be issued. Our parcels are insured by our delivery partners but Janan Online Ltd cannot be held responsible for parcels that have been lost/damaged in transit.
ORDERS REQUESTED TO BE LEFT IN A SAFE LOCATION
If you wish to have an order left in a secure, safe location you should contact us as soon as you have placed your order with your request.
Sometimes this may not be possible, but please note that ANY ORDERS LEFT AS REQUESTED BY YOURSELF IN A SAFE LOCATION IS AT YOUR OWN RISK and Maryam’s will not be liable to compensate orders that are damaged or lost.
WORKING DAYS
A working day is referred as Monday to Friday. Saturday, Sunday and Bank Holidays are not classed as working days.
Next day delivery orders placed on Saturday, Sunday and Bank Holidays will be dispatched within the next 1-2 working days accordingly.Next day delivery orders placed on Saturday, Sunday and Bank Holidays will be dispatched within the next 1-2 working days accordingly.